Shelly West

Sample Customer Support Administrator
Universal Fibers®
Bristol, VA


Shelly is a prime example of dedication and hard work within Universal Fibers organization. She has been involved in many new product developments and projects over the years, directly working both with internal teams in coordination and execution, as well as working directly with external customers as they visit the facility. Shelly is passionate about both her work and the many contributions she has made – within her department and throughout the plant as a whole.

As a working mother of two, Shelly has a refreshing calm and centered demeanor, mixed with a confident “We can get it done!” attitude. Her examples of hard work and leadership have earned her respect within her department (which consists of 98% male colleagues). Shelly has taken on many roles over the years that are outside of her existing position to see that the job gets done, accurately without sacrificing quality or time.

Shelly’s nominator, Jennifer Roundtree, summed it up by saying, “She is an undeniable asset to our Team, globally. And our customers love her almost as much as we do. Shelly is a model of who we are and aspire to be at Universal Fibers®. A true leader, collaborative, friendly, smart at what she does and executes to the best of her ability (which happens to be unmatched by MANY). Shelly is a perfect example of an Outstanding Woman in Manufacturing.”



*All information taken from submission nomination form.